Cancellation & Refund Policy

1. Cancelling

Cancel yourself, at any time, from the billing page in your account, or by email to customers@operatorco.app. There is no exit call and no notice period. Cancellation takes effect at the end of the period you have already paid for; the Review keeps arriving until then. We send a cancellation confirmation by email within one business day.

2. First-payment refund

If you cancel within 7 days of your first payment, we refund that payment in full, to the card you paid with, within 10 business days. You do not need to give a reason.

3. Later periods

After the first payment, monthly periods are non-refundable once run — the Review is produced and delivered each week of the period. If we miss two or more weekly deliveries in a paid period for reasons on our side, we refund that period in full.

4. Operator sessions

Monthly sessions on the Review + Operator plan can be rescheduled once with at least 24 hours' notice, at no charge. A session cancelled with less than 24 hours' notice is counted as run. If we cancel a session, it is rescheduled or the month is pro-rated in your favour, your choice.

5. Price changes

If we change your plan's price, we tell you by email at least 30 days before it takes effect. Cancelling before the change is always an option, and the change never applies to a period you have already paid for.

6. How refunds are paid

Refunds go back to the original payment card. Depending on your bank, the credit appears within 10 business days. Your statement will show NL OCO for charges and the corresponding refund entries.